Knowledge Base

Help Center Knowledge Base Getting Started Support Setup

Support Setup

Ticket Setup

Set Inbound Email settings in Mail Controller
Add Support Roles to your Support Agent Employees
Define your Support Departments and Queues
Define your Support SLA's
Create Workflows to start organising your inbound Support Tickets
Send an Auto Response when a Ticket is created
Set a specific Email address on a Queue

Live Chat Setup

Install the Live Chat Javascript on your Website
Add the Support Agent Role to your Live Chat Agents
Set a Live Chat agent to Available for Live Chat
Setup Departments for use in Live Chat
Create Live Chat Canned Responses

Support Page Setup

Redirect your chosen hostname for your Support page to Fortifi
Edit default Template pages
Reverting to the Default Templates