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Support Options
Manage Support Queues
Manage SLAs
Create Canned Responses
Tickets
Online Ticket View
Create a Support Ticket
Replying to a Support Ticket
Set a Follow Up Period for a Support Ticket
Move a Support Ticket to another Department and Queue
Setting the Details on a Support Ticket
Setting Ticket Priority
Carbon Copy and Blind Carbon Copy
Adding Notes to a Ticket
Filtering the Ticket List
Change the State on a Support Ticket
Advanced Ticket Search
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Live Chat
Install the Live Chat javascript on your site
Claiming a Live Chat
Replying to a Live Chat
Using Canned Responses in Live Chat
Managing multiple Live Chats
Setting the Department or Queue on a Live Chat
Unassign or Transfer a Live Chat
Create a Support Ticket against a Live Chat
End a Live Chat Session
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